For utility providers, Keeping The Lights On is not just a business idiom, it’s an operational mandate. Customers rely on utility services to live, work, and play – when there’s an outage, the customer’s world is put on pause. The episode of Beyond the Data explores how utilities are incorporating analytics to improve both their system reliability and outage insights. It discusses investments in grid/digital hardening, using analytics to drive reliability and outage preparation, and expanding customer outage communications.