AI is changing every aspect of our life and utilities are no different. Now is the time to embark on a journey to leverage the power of data, analytics, and AI to become a more customer-friendly utility by reducing outages, and increasing system reliability. The ComEd team has had some great success so far and are on the path toward becoming an AI-driven utility.

This session answers:

• Why do utilities need to invest in data, analytics, and AI capabilities?
• What capabilities (talent, technology, process, governance, and culture) are needed to become an AI-driven utility?
• What is the importance of data quality as a foundation for an AI-driven utility?  
• What are the learnings from ComEd which can be applied to other utilities?