Thomas Malone

PPL Electric Utilities
Business Systems Analyst

Tom Malone has over 25 years of Electric Utilities experience. Tom’s diverse background includes Customer Service, Large Power Metering, Power System analysis, Distribution Design, Portfolio Management, and a deep focus on Work and Asset Management (EAM) solutions. His primary focus around EAM systems is aligned to Distribution Resource Optimization and Asset Hierarchies. He has deep experience in implementing large scale IT transformations. At PPL Electric Utilities he has served in various cross-functional leadership roles to support program/project management and delivery, data conversion, business process design, integrated solution architecture design, testing, deployment/stabilization and business readiness. He is a respected leader of diverse, cross-functional teams and highly regarded as a key resource, critical thinker, and out-of-the-box problem solver.


May 8, 2019

9:15  -  10:15


504: Robotic Process Automation and Analytics

Share a utility’s success around Robotic Process Automation (RPA) and closing of work orders. How an automated process to repair turned into a daily RPA that touches over 40,000 orders annually. Key Takeaways: Robotic Process Automation lessons learned Cross functioning of robots within the Business Intelligence platform and Work Management platform Team make up and … Continued

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