Michele Tihami

DN VGL Energy
Country Manager & Director

Speaker bio coming soon!


May 8, 2019

10:30  -  11:15

Grand Ballroom B

602: The Net Promoter Score® : Your Customer Reserve Margin over the Next Decade

Net Promoter Score® (NPS) have been commonly deployed since 2003 by many competitive industries.  The score is based on a single question: “What is the likelihood that you would recommend Company X to a friend or colleague?”  The score is a quick metric to gauge customer loyalty and high scores correlate strongly with company’s growth … Continued

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