James Copeland

Centerpoint Energy
Customer Operations Director - Planning and Analytics

James is the Customer Operations Director of Planning and Analytics for CenterPoint Energy. He oversees an analytics team primarily dedicated to strategic marketing efforts. James transitioned into Customer Operations in July of 2017, approximately 13 years after joining the company. He has held numerous roles within CenterPoint ranging from Internal Audit Manager to Finance Director.


April 17, 2018

4:00  -  5:15

502: The New Utility Customer: Customer Analytics Panel Discussion

A panel of industry leaders will provide their perspectives into how analytics are being applied to enhance the critical utility/customer relationship. Topics covered may include customer segmentation, customer experience, fraud detection, and distributed generation programs. Come hear what utilities like CenterPoint Energy, Consumers, Hydro Quebec and Southern California Edison are doing to improve the customer … Continued

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