8:30 - 9:45
May 7, 2019
General Session 2: Lighthouse: Duke Energy’s Journey to Transform our Business Leveraging Digital Capabilities
Session Category : General Session
The energy utilities industry is experiencing change and disruption at an unprecedented pace. Customers’ expectations are rapidly increasing and many new entrants are entering our space with competitive alternatives to our core products and services. To thrive in this rapidly changing environment, we must act with urgency and transform our operations and the customer experience to thrive in this new normal. This discussion will center on Duke Energy’s digital transformation journey in the area of operations and customer experience.